North Staffordshire and Stoke-on-Trent CCGs Primary Care Strategic Delivery Plan

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Create Date July 5, 2016
Last Updated September 15, 2016


"North Staffordshire and Stoke on Trent commissioned Healthwatch to understand the public's views about the future provision of primary care services.

From the outset it was clear that the Healthwatch team had a comprehensive understanding of the issues faced and particularly the challenges that primary care would need to address.  This information was used to develop a wide ranging engagement strategy for patients and other stakeholders.

Rather than creating a new approach the team built on the knowledge they had from previous engagement strategies and this together with a widespread awareness of the localities resulted in an approach which produced an in-depth understanding of the issues that patients and the public faced and provided a very solid base for the CCGs to build on both in developing the primary care strategy and in terms of a future engagement strategy.

I was particularly impressed with the way in which Healthwatch were able to harness their community experience to ensure that the views of seldom heard groups were strongly represented throughout."

Liza Pursey

Interim Primary Care Strategy Manager

North Staffordshire Clinical Commissioning Group