Enter & View Authorised Representatives

Enter & View authorised Representatives are Healthwatch Champions that have undergone specialist training.

They are trained to visit a range of NHS and social care premises, and talk to staff, patients, carers and other service users about their experiences.

The information collected is used to make recommendations on how services can be improved. Our Enter and View Reports are shared with the CQC as well as being made available to the public on our website.

As part of the Enter & View role, authorised visitors:

  • Prepare for visits by attending  briefings with the HW Support Team
  • Visit health and social care premises, including local hospitals, care and nursing homes, GP surgeries, dental practices, ophthalmic services, etc, to observe what is happening
  • Talk to patients, service users, staff and carers and gain their views on the quality of services provided
  • Maintain notes of the visits and assist in the preparation of reports to outline the findings, and if applicable, offer recommendations for change
  • Are willing to undergo free training relevant to the role as well as DBS check.
  • Undertake all voluntary duties in line with the HW’s policies and procedures

For those wanting to know more about becoming an Enter & View Authorised Representative please email Jackie.Owen@ecstaffs.co.uk or phone on 0800 051 8371.

Our Authorised Representatives are:

Robin Bentley
Lindsey Stockton
Julie Thurlow
Mary-Ann Burke
Claire Goodman
Sandy Turner
Chris Ralston
Val Emery
Gwyneth McLaughlan
William Henwood
Barbara Jackson
Glenys Robinson
Olivia Farrer
Ian Wright
Catherine Wetton
Jo Hall
Margaret Pritchard
Shola Awosika
Robert Roche
Bridget Stokell
Pauline Blackmore
Dave Bassett
Joanne Cook