Healthwatch Advisory Board

Healthwatch Advisory Board

In delivering Healthwatch Staffordshire, the ECS Board are advised by a Healthwatch Advisory Board drawn from members of the public. This group provides advice on:

  • Healthwatch priorities
  • The Enter and View programme to monitor the quality of care
  • Identifying key public concerns
  • Community engagement activity

They act as the voice of the people and make sure that Healthwatch Staffordshire adheres to the core principles of; confidentiality, respect, feedback, transparency and influence.

Our Healthwatch Advisory Board comprises of the following members:
Chair: Maggie Matthews

Health Advisory Board Members:

  • John Bentley
  • Celia Jarratt
  • Mike Dent
  • Derek Hoey
  • Fiona Shield
  • Frances Beatty
  • Dave Bassett

The Healthwatch Advisory Board provides an update in each of our monthly newsletters.


Maggie Matthews / Chair Healthwatch Advisory Board

Maggie has a mixed background of working in Business and later trained as a teacher. In 1988 she moved from teaching into the Education Advisory service using her speciality of Business she focussed her Advisory work on the support of training teachers to deliver Vocational courses to pupils aged 14 to 18 years.  She trained them to assess and verify to National Vocational Qualification (NVQ) standards and ran a training centre for her Local Authority. After taking early retirement and moving back to Staffordshire, Maggie ran a Consultancy and worked with eight Secondary Schools across the Staffordshire Moorlands developing staff in Vocational Education.

When Maggie retired she became interested in Patient Participation and became Chair of her own GP Practice group and then Chair of the Leek and Biddulph group of PPG's.  She is a Trustee of the National Association for Patient Participation (NAPP).  Interest grew and gradually Maggie became involved in the work of the North Staffordshire CCG and is a member of the North Staffs Patient Congress and sits on several CCG groups.

Five years ago Maggie became involved in Staffordshire LinK which eventually became Healthwatch Staffordshire joining their Enter and View team as an Authorised Representative.  She is also a member of Staffordshire and Stoke-on-Trent Partnership NHS Trust (SSOTP's) User and Carer Group.


John Bentley / Healthwatch Advisory Member

John became involved with Healthwatch Staffordshire when he retired from the NHS in 2013.  He worked in a mental health and community Trust in the North West of England, variously as business manager, emergency planner, and in business resilience, performance management, policies and procedures.  In the last 10 years we were also carer for his mother in law, and journeyed with her as she became increasingly frail, and after a number of hospitalisations was admitted to a nursing home in which she died.  He, therefore, has experience as both poacher and gamekeeper, being in the system as a manager, and in the system as a patient and carer.  As a consequence, he is determined to use that experience to make sure that the voice of the individual in the health and social care process is clearly heard.  He was too old to be fully immersed in punk, but is still taken by the clarion cry of Toyah to “Be loud, be proud, be heard”.

John is also Chair of Staffordshire Carers Partnership, and represents carers on the East Staffordshire Clinical Commissioning Group Improving Lives initiative.  One of his mantras is “What difference have we made?”  If the answer is “none”, then we need to take a long hard look at what we are doing.

In his spare time his interests are music (8,420 tracks on his iPod and counting…), playing mandolin, motor sport, walking the dog and he is involved in his local church team.  He has just finished walking the length of the Trent and Mersey Canal, which is 92 miles from Shardlow to Preston Brook, and goes through quite a lot of Staffordshire, including the village he lives in.

Derek Hoey

Derek Hoey / Healthwatch Advisory Board Member

I am 66 years old, married with two sons and two granddaughters. I have lived in Tamworth for the past 38 years, although I am of proud Scottish heritage, having been born in Dundee.

Now retired, I spent most of my career in the world of advertising – although latterly I changed path and worked as a Research Officer with West Midlands Police.

I became a Healthwatch Champion in 2014, having attended a focus group they organised in Tamworth, following a controversial decision to close an operating facility at the local hospital. That decision was reversed – so it shows the potential power of the public voice! Since then, I have become an Authorised Representative and was appointed to the Advisory Group in 2016.

The remainder of my time is taken up with such things as being a magistrate on the South East Staffordshire bench and a member of the Tamworth & District Civic Society – and, of course, grandparent duties!


Frances Beatty / Board member of ECS.

Most of my career was spent working for a membership organisation, (Country Land & Business Association – CLA), influencing national/regional government policy making: - steered by the evidence base of problems experienced by those businesses.  It included legal, financial, environmental advice giving, or signposting.  Motivation and management of volunteers has been a key part.  I subsequently ran my own business for nine years.

I have policy setting background in the realms of business, higher education, local government, environment, health and social care, having served/serving as a board member of various bodies, including Staffordshire Ambulance Service, Stafford & Rural Homes HA, Harper Adams University, Peak District National Park Authority.

I have the Cabinet portfolio for Planning & Regeneration on Stafford Borough Council, was previously a Scrutiny Committee Chairman.  As a ward member dealing with complaints day to day, I clearly recognise the importance of representing consumer interests.

Solid experience of Governance, Audit and Risk Management, including chairmanship of ARM Committees. I worked with the Quality Assurance Agency for Higher Education on a national programme to monitor standards. I sit on Peak District National Park Authority's monitoring committee to scrutinise budgets, corporate performance, risk management and financial controls. I am Caldecott Guardian for ECS, overseeing effective management of handled data.

Mike Dent

Mike Dent / Healthwatch Advisory Board Member

I have lived in Cheadle since moving up from the South (Hertfordshire) in 1977. I am married and have 3 adult children – and 2 grandchildren. As Emeritus Professor (Staffordshire University) I maintain an active research interest in the health and social services as well as continuing to be involved in teaching on a part-time basis. I am also a Visiting Professor at the University of Leicester and here too I am working on research topics related to health care services.

I volunteer for both Healthwatch and the Health Quality Improvement Programme as a Service User Network member, which is particularly concerned with issues related to clinical audit, and has developed a very effective programme of user involvement. HQIP involves me at a national level, but I really wanted to get involved at the local level too and through my HQIP links there – especially the guys from Wigan - I became more aware of the role that Healthwatch can play in championing the interests of the patient. I still have much to learn about the every evolving situation in Staffordshire, but it is good to be actively involved.

I enjoy walking and am an active member of the Leek Ramblers Association, which I represent as their Countryside Office as well as coordinating their programme of longer walks. My wife is very interested in butterflies and I have supported her in tracking down all 59 species in the UK as driver and photographer. And we still have time for the grandchildren!

Fiona Shield large phot

Fiona Shield / Healthwatch Advisory Board Member

My childhood was spent in Herefordshire where my father was a single-handed rural GP with the practice just off our kitchen. I, therefore, have lots of memories of working as family to ensure patients were seen when they called at the house and received their drugs. I trained a speech and language therapist in London and have since lived in a village in North Staffordshire for over 30 years.

My career as a speech and language therapist led to an interest in adult neurological disorders and for many years I specialised in the diagnosis and treatment of people with stroke, head injury and other neurological conditions. I have worked at all the hospitals and many community clinics in Staffordshire at different times. I particularly enjoyed a few years designing and leading the Stone Rehabilitation Service where we pushed boundaries of team working and demonstrated how care could be delivered successfully at home in the absence of a local hospital.

My operational work then moved into more strategic roles including nine years working for Strategic Health Authorities in Shropshire and Staffordshire and the West Midlands. I focused on workforce change and development including the design of new roles.

I left full-time work in the NHS last summer and now run my own life coaching business and work as an OD consultant for Health Education England.

I am very passionate about ensuring people needing care are always at the heart of all information gathering and decision making, and that care is provided in a fully integrated way that gives the best possible experience for all.

Celia Jarrett / Healthwatch Advisory Board Member

I was born and educated in Solihull Warwickshire.   I have had a variety of jobs, all of which I have enjoyed and gained experience and life skills from.   I have a son and daughter and seven grandchildren.  I moved to Newcastle seven years ago and am so happy here.

I am retired and still keep myself occupied which I believe is so important in later years.   I am a parish councillor in Silverdale and am also on two working parties at the University Hospital North Midlands.  I run craft and flower arranging classes to groups of pensioners, some of whom are living with dementia.   I support Action on hearing loss.

I also have a little Cavelier King Charles spaniel who is a therapy dog and goes weekly to wards at the hospital.  Since joining the Board of Healthwatch Staffordshire I am look forward to supporting such an important cause.

Dave Bassett / Healthwatch Advisory Board Member

Dave has been involved with Health and Social Care since 1972, working for Cumbria, Derbyshire and Staffordshire Social Services.  He has also held senior management roles in the NHS in Leicestershire and North Staffordshire both as a provider and a commissioner. For the last few years he has worked in the voluntary and independent sectors in the West Midlands until retiring in the summer of 2018.

Previously Dave was Vice Chair of Staffordshire LINK, representing them as a non-voting member of Staffordshire County Council Health Scrutiny Committee and in meetings relating to changes to Stafford Hospital A&E.  He has chaired his GP patient group and was an initial member of East Staffordshire CCG Patient Board.  He is a Director of Burton and district Mind and a member of University of Derby and Burton Hospitals NHS Foundation Trust. Recently he has started as a volunteer car driver for the East Midlands Ambulance Service.

He lives in Burton.  His wife is a trainer on Parkinson’s and Dementia and his son is a Paediatric Nurse at Burton Hospital.  His interests are in community health and care services for vulnerable adults and their interface with hospital services as well as patient and public involvement.  He is also a season ticket holder at Leicester City.