Healthwatch England

We are the independent national champion for people who use health and social care services. We’re here to make sure that those running services, and the government, put people at the heart of care.

Portrait of senior woman sitting at home and home care nurse giving medication to an elderly woman

Who we are… 

The health and social care reforms of 2012 set a powerful ambition to put people at the centre of health and social care. Healthwatch is here to help make this happen.

We listen to what people like about services and what could be improved. We share their views with those with the power to make change happen. We also help people find the information they need about services in their area.

We have the power to make sure that people’s voices are heard by the government and those running services. As well as seeking the public’s views ourselves, we also encourage services to involve people in decisions that affect them.

Our sole purpose is to help make care better for people

How we work… 

There is a local Healthwatch in every area of England. People speak to them about what they think of local services, and Healthwatch then share their views and experiences with those in charge of local care. Healthwatch also share people’s experiences with us at Healthwatch England, so that we can identify issues affecting people across the country and inform changes to services.

How can local Healthwatch help you?
Your local Healthwatch is there to listen to what you like about services and what you think could be improved. No matter how big or small the issue, they want to hear about it.

Where possible, your local Healthwatch will let you know when changes are planned to services in your area and help you have a say. They will also encourage those in charge of local care to involve you when changes are being planned to services.

You can also speak to Healthwatch to find information about health and social care services available locally.

What we do… 

Healthwatch is unique in that our sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.
• We build the strengths of the Healthwatch network through a mix of support, facilitation and leadership.
• We focus on ensuring that people’s worries and concerns about current services are addressed.
• We work to get services right for the future.

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