Our insight officers will collect the public’s opinion on the quality of health and social care services across Staffordshire


Chief Executive

Jan Sensier | Chief Executive

Jan Sensier has been at the helm of ECS since its inception in 2012, building the company from a zero base to its current status as an employer of 30 staff. Prior to joining Engaging Communities Staffordshire, Jan worked in a number of senior management positions in the civil service, within Jobcentre plus and at the Government Office for the East Midlands.

She then moved on to become Executive Director for the representative body for local government in that region, leading on various projects including establishing a network for Health and Well Being Board Chairs.

In her previous roles, Jan has worked closely with partners from health and social care, and has a long standing interest in the improvement of public services, and the central importance of customers.  Jan is an active volunteer as a school governor and with the scouting movement.


Aileen Farrer / Corporate Services Manager

Aileen Farrer has 22 years’ experience in the NHS and with Stoke-on-Trent City Council around multi-agency working which included issues involving children. Aileen is also employed by Staffordshire County Council on a sessional basis as an Appropriate Adult which involves safeguarding the welfare and rights of children and vulnerable adults detained or interviewed by the Police. Aileen is also on the ECS panel of Independent Persons which requires involvement in all stage 2 complaints in children’s social care.


Mohammed Arabo | Comms & Marketing Officer

Mo has several years’ experience in increasingly responsible roles within marketing, communications, and events.  In his most recent previous position, Mohammed was working in a similar role at Stafford College for over 6 years; involved in implementing online marketing strategies, print, media and assisting the College in defining innovative and effective interactive internet strategies for online communication platforms, specialist: in overseeing CMS, SEO, Social Media, web development & management, advertising, organising events, coordinating marketing activity, rebranding and developing a suite of marketing and promotional materials, and PPC campaigns.

In his current position as Communications & Marketing Officer for Engaging Communities (ECS), he is leads on developing and implementing the online and offline Comms and marketing strategy for all ECS portfolio which includes; Healthwatch Staffordshire, Wolverhampton, Walsall and Solihull, Telford and Wrekin – Independent Health Complaints Advocacy Service and Wolverhampton Health Advocacy and Complaints Service (WHACS). Responsible for the continuous improvement and development of the ECS and Healthwatch websites, delivering online and digital/social media marketing activities, coordinating the production of marketing materials required such as exhibition materials, promotional products and portfolio of tailored presentations and much more.

Mo’s experience is enhanced by his 2.1 Bachelor’s degree in Business Studies from the University of Lincoln and an MA in Sustainable Development at Staffordshire University.

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Matthew Thompson | Finance & Projects Officer

Matthew is currently the Finance, CRM and Project Officer at Engaging Communities (ECS). Matthew joined ECS back in March 2013, after graduating from Staffordshire University with a 1st Class Honours Degree in Business Studies.

Originally joining ECS as a Graduate Intern, Matthew became part of the Engagement Team in the role of Information and Signposting Officer. Matthew was responsible for developing the Healthwatch Staffordshire Service Directories and the Choose Well Leaflets, as well as co-ordinating the distribution of the Healthwatch Staffordshire promotional merchandise for the organisation.

In early 2014, Matthew progressed to join the Research Team, taking on the role of Projects Officer. This role entailed monitoring both ECS and Healthwatch Projects, ensuring that the necessary timescales were being met, and producing Project Management Suite of Documents for each project the organisation delivered. Matthew also produced fortnightly project bulletins, aimed at keeping the team informed of the status of projects and their delivery.

With Healthwatch Staffordshire being one of the lead pilot Healthwatch’s who opted to use Healthwatch England’s CRM system, Matthew became the organisation lead for both CRM use and development, working closely with both Healthwatch England and Circle Interactive to develop the CRM so that it was fit for purpose for our organisation’s use.

Following completion of his AAT Accountancy Qualification in early 2016, Matthew has since become the Finance Officer for the organisation, not only did this role entail managing the day to day finances of the ECS, but also producing monthly and quarterly management accounts for both Senior Managers and the ECS Board, as well as other Financial Responsibilities.


Jackie Owen |Engagement Coordinator

Jackie has substantial experience of working in Social Care & Health having qualified as a social worker in 1976 working initially with Children and Families and later specialising in dementia care. She came to Staffordshire in 1993 as a team manager of the social work team in Cannock hospital and went on to work in a number of roles including District Manager of Adult Social Care services in Cannock and South Staffordshire and later Head of Service Older People across the county.

In 2009 Jackie took voluntary redundancy from the council and took on the role of acting director of Staffordshire Local Involvement Network and remained for almost 3 years helping the LINk to develop a reputation as a thriving network giving a strong voice to the people of Staffordshire in influencing the services they receive.

After an absence of 3 ½ years working in supported housing, Jackie returned to an area of work that she loves by joining Engaging Communities Staffordshire in April 2016



Ian Wright | Community Outreach Officer

Ian is our Community Organiser he spends most of his time in the field working to empower local communities to improve themselves.


Jo Hall / Community Outreach Officer

Jo has lengthy experience working with adults with complex needs in Stoke on Trent and across Staffordshire, and has worked in various services including residential drug services, alcohol treatment services, homelessness, sexual exploitation and offender based services. Jo has a 2:1 BSc (Hons) in Psychology and continued her professional development in 2015, undertaking a University Diploma in Leadership and Management and graduating with a Pass with Distinction.

Jo managed a 28 bed direct access hostel for homeless people and rough sleepers working with some of the most excluded people in Stoke on Trent. She also managed sexual exploitation services for adults and young people, and worked in a senior role in a service designed to support female offenders and which delivered a court ordered programme designed to reduce the need to reoffend by engaging the females with essential support services. Jo also has experience of working in a mental health support service providing crisis residential support to people who are in distress and may otherwise need a hospital admission.

More recently Jo has worked as the Seldom Heard Engagement Lead for Healthwatch Staffordshire and has engaged with Gypsies and Travelers, Refugees and Asylum Seekers, rough sleepers, and adults with mental health needs, Learning Disabilities, or substance misuse issues across the county of Staffordshire, helping to identify barriers to accessing essential services. As a result of this work Jo has developed an extensive network of professionals in services that support Seldom Heard groups of people.


Paul Higgitt / Community Outreach Officer

Paul has worked in Community Development for the last 15 years after graduating with a Human Geography and Planning Degree. He worked nationally delivering community engagement and participatory appraisal techniques to a wide range of community, and public sectors.

He was worked on a number of European Regional Development Fund and European Social Fund programmes support training initiatives and developing local area and neighbourhood plans in a number of areas within the West Midlands. He has detailed project management experience delivering a number of projects as a Project Officer for a large Town Council.

He was joined us from Healthwatch Sandwell. His true beliefs are to encourage local people to have a voice most importantly around Health and Social care issues.


Victoria Gibson | Head of Research and Engagement

Victoria has a PhD in crime prevention and community engagement and a 1st Class honours degree in Crime Science awarded at Northumbria University in Newcastle upon Tyne.

She worked as a lecturer at Northumbria University, teaching crime analysis and crime prevention and has extensive experience of research and project management across various disciplines.  Victoria has presented at conferences worldwide on research relating to the built and natural environment and the way in which this influences behaviour and perception in public spaces. She has experience of conducting international fieldwork and engaging with communities on subjects of crime, fear and quality of life.


Deborah Faulks | Senior Research & Insight Officer

Deborah is one of our Senior Research & Insight Officers, Deb has extensive experience in research and has a keen insight into the Housing sector thanks to her 16 years in the industry.


Joanne Darrant | Research & Insight Officer

Jo has a MSc in Social Research Methods and a BA Honours degree in Communication Studies from University of East London. She has focused her studies on the analysis of political discourse on detained children and families.   Jo has been with the research team since June 2016 and has a particular interest in research with hard to reach groups.

Ros Greiner

Ros Greiner | Research and Insight Intern

Rosamund has a 1st Class BSc (Hons) in Biological Sciences from the University of Birmingham. Her studies included independent research in the form of fieldwork and literature reviews. She is part of a Birmingham Student Housing Co-Operative which involves collaborating with liberation groups, running a mother garden, and organising community events and outreach. Before her degree, Rosamund took part in a two-month development project in rural India, which included carrying out surveys, mapping a village and raising awareness of public health issues. She has experience working with young people, including at a centre providing respite care for under 18’s with additional needs.

Aarthi 1

Aarthi Ravi |Research and Insight Intern

Aarthi has a MSc in Counselling Psychology from Keele University and a BA honours degree in Psychology awarded by the Nanyang Technological University in Singapore. She was also awarded a honorary certificate in the Psychology of Gender and Human Sexuality from the University of California, Berkeley. Prior to joining ECS, Aarthi worked as a counsellor and psychotherapist, engaging with vulnerable groups such as bereaved individuals, victims of violence and at-risk children and youth. She has also worked on research with her University, conducting fieldwork and cognitive tests with children and youth. As part of her postgraduate degree, she also completed an independent research to understand the impact of migration on BME and hard to reach groups.


Liz Learoyd | Complaints Advocacy Manager

Elizabeth is an experienced advocate and complaints manager.

A qualified criminal solicitor, she has worked with vulnerable adults and youths in custody, and has provided advocacy support to a range of individuals, with a particular focus on prisoners and people in Police custody.

Elizabeth is committed to providing a high quality advocacy service is eager to ensure that the outcomes of complaints are used to inform healthcare providers about the problems that exist to bring about change and improvements.


Jane Steward | Complaints Advocate

Jane’s background is in complaints advocacy, she was an NHS complaint advocate for over 8 years. Jane brings with her a wealth of knowledge and is a committed advocate.


Hafsat Mustapha | Complaints Advocate

Hafsat joined Healthwatch as a Complaint Advocate in October 2016. Hafsat completed her LLB (Hons) degree and LLM at Staffordshire University. In 2012, Hafsat completed her Legal Practice Course.

Prior to joining Healthwatch, Hafsat worked at Fountain Solicitors as a Case Worker in Walsall. She was also an adviser at Walsall Citizens Advice Bureau as an adviser.


Su Carson | Complaints Advocate

Worked in training and development in local government before becoming an advocate in 2005. Since then worked as an IMHA, IMCA, Mental Health and Learning Disability Specialist Advocate before joining the Healthwatch Complaints Advocacy team in 2016.

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