Our insight officers will collect the public’s opinion on the quality of health and social care services across Staffordshire


Chief Executive

Jan Sensier | Chief Executive

Jan Sensier has been at the helm of ECS since its inception in 2012, building the company from a zero base to its current status as an employer of 30 staff. Prior to joining Engaging Communities Staffordshire, Jan worked in a number of senior management positions in the civil service, within Jobcentre plus and at the Government Office for the East Midlands.

She then moved on to become Executive Director for the representative body for local government in that region, leading on various projects including establishing a network for Health and Well Being Board Chairs.

In her previous roles, Jan has worked closely with partners from health and social care, and has a long standing interest in the improvement of public services, and the central importance of customers.  Jan is an active volunteer as a school governor and with the scouting movement.


Aileen Farrer / Corporate Services Manager

Aileen Farrer has 22 years’ experience in the NHS and with Stoke-on-Trent City Council around multi-agency working which included issues involving children. Aileen is also employed by Staffordshire County Council on a sessional basis as an Appropriate Adult which involves safeguarding the welfare and rights of children and vulnerable adults detained or interviewed by the Police. Aileen is also on the ECS panel of Independent Persons which requires involvement in all stage 2 complaints in children’s social care.


Mohammed Arabo | Comms & Marketing Officer

Mo Arabo has several years’ experience in increasingly responsible roles within marketing, communications and events.  In his most recent previous position, Mohammed was working in a similar role at Stafford College for over 6 years; involved in implementing on-line marketing strategies, print, media and assisting the College in defining innovative and effective interactive internet strategies for on-line communication platforms, specialist: in overseeing CMS, SEO, Social Media, web development & management, advertising, organising events, coordinating marketing activity, re-branding and developing a suite of marketing and promotional materials, and PPC campaigns.

In his current position as Communications & Marketing Officer for Engaging Communities (ECS), he is involved in developing and implementing the online and offline Comms and marketing  strategy for all ECS portfolio which includes; Healthwatch Staffordshire, Healthwatch Wolverhampton, Healthwatch Walsall, Telford and Wrekin – Independent Health Complaints Advocacy Service and  Wolverhampton Health Advocacy and Complaints Service (WHACS). Responsible for the continuous improvement and development of the ECS and Healthwatch websites, delivering online and digital/social media marketing activities, coordinating the production of marketing materials required such as exhibition materials, promotional products and portfolio of tailored presentations and much more.

Mo’s experience is enhanced by his 2.1 Bachelor’s degree in Business Studies from the University of Lincoln and an MA in Sustainable Development at Staffordshire University.


Matthew Thompson | Finance & Projects Officer

Matthew is the Projects & Finance Officer for Engaging Communities Staffordshire.

Matthew has several years of experience working in the private sector across a range of different public facing businesses, where he has gained substantial customer service experience.

He has been an active volunteer, working in the community as both a teacher and a coach. As a recent graduate, Matthew has gained a First Class BA Honours degree in Business Studies at Staffordshire University, and is also currently undertaking the accredited AAT Bookkeeping and Accounting training courses as part of his own personal development.


Jackie Owen |Engagement Coordinator

Jackie has substantial experience of working in Social Care & Health having qualified as a social worker in 1976 working initially with Children and Families and later specialising in dementia care. She came to Staffordshire in 1993 as a team manager of the social work team in Cannock hospital and went on to work in a number of roles including District Manager of Adult Social Care services in Cannock and South Staffordshire and later Head of Service Older People across the county.

In 2009 Jackie took voluntary redundancy from the council and took on the role of acting director of Staffordshire Local Involvement Network and remained for almost 3 years helping the LINk to develop a reputation as a thriving network giving a strong voice to the people of Staffordshire in influencing the services they receive.

After an absence of 3 ½ years working in supported housing, Jackie returned to an area of work that she loves by joining Engaging Communities Staffordshire in April 2016



Ian Wright | Community Outreach Officer

Ian is our Community Organiser he spends most of his time in the field working to empower local communities to improve themselves.


Jo Hall / Community Outreach Officer

Jo has lengthy experience working with adults with complex needs in Stoke on Trent and across Staffordshire, and has worked in various services including residential drug services, alcohol treatment services, homelessness, sexual exploitation and offender based services. Jo has a 2:1 BSc (Hons) in Psychology and continued her professional development in 2015, undertaking a University Diploma in Leadership and Management and graduating with a Pass with Distinction.

Jo managed a 28 bed direct access hostel for homeless people and rough sleepers working with some of the most excluded people in Stoke on Trent. She also managed sexual exploitation services for adults and young people, and worked in a senior role in a service designed to support female offenders and which delivered a court ordered programme designed to reduce the need to reoffend by engaging the females with essential support services. Jo also has experience of working in a mental health support service providing crisis residential support to people who are in distress and may otherwise need a hospital admission.

More recently Jo has worked as the Seldom Heard Engagement Lead for Healthwatch Staffordshire and has engaged with Gypsies and Travelers, Refugees and Asylum Seekers, rough sleepers, and adults with mental health needs, Learning Disabilities, or substance misuse issues across the county of Staffordshire, helping to identify barriers to accessing essential services. As a result of this work Jo has developed an extensive network of professionals in services that support Seldom Heard groups of people.


Paul Higgitt / Community Outreach Officer

Paul has worked in Community Development for the last 15 years after graduating with a Human Geography and Planning Degree. He worked nationally delivering community engagement and participatory appraisal techniques to a wide range of community, and public sectors.

He was worked on a number of European Regional Development Fund and European Social Fund programmes support training initiatives and developing local area and neighbourhood plans in a number of areas within the West Midlands. He has detailed project management experience delivering a number of projects as a Project Officer for a large Town Council.

He was joined us from Healthwatch Sandwell. His true beliefs are to encourage local people to have a voice most importantly around Health and Social care issues.


Victoria Gibson | Head of Research and Engagement

Victoria has a PhD in crime prevention and community engagement and a 1st Class honours degree in Crime Science awarded at Northumbria University in Newcastle upon Tyne.

She worked as a lecturer at Northumbria University, teaching crime analysis and crime prevention and has extensive experience of research and project management across various disciplines.  Victoria has presented at conferences worldwide on research relating to the built and natural environment and the way in which this influences behaviour and perception in public spaces. She has experience of conducting international fieldwork and engaging with communities on subjects of crime, fear and quality of life.


Deborah Faulks | Senior Research & Insight Officer

Deborah is one of our Senior Research & Insight Officers, Deb has extensive experience in research and has a keen insight into the Housing sector thanks to her 16 years in the industry.


Joanne Darrant | Research & Insight Officer

Jo has a MSc in Social Research Methods and a BA Honours degree in Communication Studies from University of East London. She has focused her studies on the analysis of political discourse on detained children and families.   Jo has been with the research team since June 2016 and has a particular interest in research with hard to reach groups.


Gemma Vickers  | Research and Insight Intern

Gemma has a 1st Class honours degree in Psychology and Business Management (BSc), and is currently studying for an MSc in Psychology of Health and Wellbeing at Keele University. She has experience in using both quantitative and qualitative research methods, and of conducting research with children. Gemma has a particular interest in issues surrounding mental health and wellbeing.

Aarthi 1

Aarthi Ravi |Research and Insight Intern

Aarthi has a MSc in Counselling Psychology from Keele University and a BA honours degree in Psychology awarded by the Nanyang Technological University in Singapore. She was also awarded a honorary certificate in the Psychology of Gender and Human Sexuality from the University of California, Berkeley. Prior to joining ECS, Aarthi worked as a counsellor and psychotherapist, engaging with vulnerable groups such as bereaved individuals, victims of violence and at-risk children and youth. She has also worked on research with her University, conducting fieldwork and cognitive tests with children and youth. As part of her postgraduate degree, she also completed an independent research to understand the impact of migration on BME and hard to reach groups.


Liz Learoyd | Complaints Advocacy Manager

Elizabeth is an experienced advocate and complaints manager.

A qualified criminal solicitor, she has worked with vulnerable adults and youths in custody, and has provided advocacy support to a range of individuals, with a particular focus on prisoners and people in Police custody.

Elizabeth is committed to providing a high quality advocacy service is eager to ensure that the outcomes of complaints are used to inform healthcare providers about the problems that exist to bring about change and improvements.


Jane Steward | Complaints Advocate

Jane’s background is in complaints advocacy, she was an NHS complaint advocate for over 8 years. Jane brings with her a wealth of knowledge and is a committed advocate.


Hafsat Mustapha | Complaints Advocate

Hafsat joined Healthwatch as a Complaint Advocate in October 2016. Hafsat completed her LLB (Hons) degree and LLM at Staffordshire University. In 2012, Hafsat completed her Legal Practice Course.

Prior to joining Healthwatch, Hafsat worked at Fountain Solicitors as a Case Worker in Walsall. She was also an adviser at Walsall Citizens Advice Bureau as an adviser.


Su Carson | Complaints Advocate

Worked in training and development in local government before becoming an advocate in 2005. Since then worked as an IMHA, IMCA, Mental Health and Learning Disability Specialist Advocate before joining the Healthwatch Complaints Advocacy team in 2016.

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