Advice and Support.


We are committed to providing up to date, appropriate and helpful information for you to access on our advice and support page.

Part of our role is to provide clear information and advice that may be needed to help you make the right decisions about health and social care.

What we do Easy read 

We also provide an information and signposting service about accessing health and social care services.

We can be there to find you the best place to go for help whether it’s finding an NHS dentist, how to make a complaint or where to go for extra support, if we don’t know the answer to your question we will be able to guide you to someone who does.

Information and Signposting – Healthwatch Staffordshire

Covid – Frequently asked questions – Healthwatch Staffordshire

To check the latest Government guidance please visit


We all have an important part to play to help the NHS deliver their vaccine delivery plan:

  • When you are contacted, please book and attend your appointment(s);
  • Turn up to your appointment on time, do not arrive early or late as the vaccination centres cannot accommodate you.

It is essential that everyone continues to follow key COVID-19 precautions, whether they have had the vaccine or not. These include testing when you have symptoms and isolating when you are contacted by NHS Test and Trace.

Additionally, you must now wear a face covering by law, unless you are exempt, in indoor settings. Find out all areas where a mask is required on the government website.

For the latest information about the vaccine go to the NHS website.

Long Covid – it is estimated that over one million people (of a population of 66 million) in the UK are currently living with Long Covid (prolonged symptoms at 4+ weeks)

Alcoholics Anonymous National Helpline: 0800 917 7650
Open: 24 hours a day as usual (including Christmas)

Alzheimer’s Society Offers advice, information and support to people with
dementia, their families and carers through its helpline and local offices.
Tel: 0333 150 3456

Bereavement during the pandemic.

The Dove Service – Covid-19 Project leaflet

Cruse Bereavement Care
Offers information, advice and support to bereaved people through a telephone helpline and face-to-face support.
Tel: 0808 808 1677

Citizens Advice
National network of advice centres offering free, confidential and independent advice, face to face, online or by telephone.
Tel: 0800 144 8848

Care Quality Commission (CQC)
Independent regulator of health and social care services in England, including home care agencies and care homes. Can provide lists of care homes in an area, care home inspection reports and hospital performance ratings.
Tel: 03000 616161

Deafblind UK
National charity for people who are deafblind or have combined sight and hearing loss, providing information, practical advice, support, home visits and befriending.
Tel: 0800 132320

Diabetes UK
Provides information, support and services to help people manage their diabetes.
Tel: 0345 123 2399

Equality Advisory Support Service
Government helpline providing advice on equality and human
rights issues.
Tel: 0808 800 0082
Textphone: 0808 800 0084

LGBTQ Switchboard
A supportive, non-judgemental and confidential helpline for LGBTQ people as well as for their family, friends and supporters. The helpline is run by trained volunteers who will listen, inform and support you.

Helpline: 01273 204050

Produces information on mental health issues and gives details of local support services in England and Wales.
Tel: 0300 123 3393

Narcotics Anonymous National Helpline: 0300 999 1212
Open: (all year round) 10.00am-midnight

National Debtline
National helpline for people with debts, giving self-help advice and support.
Tel: 0808 808 4000

Relatives and Residents Association
Supports care home residents and their relatives. Has a helpline and network of groups in England.
Tel: 020 7359 8136

Royal National Institute of Blind People (RNIB)
Provides practical and emotional support to people who are visually impaired or blind. Can also give details of local sight loss support organisations.
Tel: 0303 123 9999

Royal National Institute for Deaf People (RNID)
Provides advice and support for people with hearing loss through its information line, tinnitus helpline and range of factsheets.
Tel: 0808 808 0123
Tinnitus helpline: 0808 808 6666

National charity offering support, information and advice to help disabled people have the same rights as everyone else.
Tel: 0808 800 3333

Solicitors for the Elderly
Independent national organisation of lawyers who are
committed to helping older people and their families and
Tel: 0844 567 6173

Charity offering advice on dealing with hate crime, sexual violence or domestic abuse for anyone who is lesbian, gay, bisexual or trans.
Tel: 0800 999 5428 (National Domestic Abuse Helpline)
Tel: 020 7704 2040 (National Hate Crime Helpline)

Provides debt advice and can help people manage their debts.
Tel: 0800 138 1111

Victim Support
Provides free, confidential support to victims of crime and their friends and family.
Tel: 0808 1689 111

Women’s Aid
Provides a free, confidential helpline for women across the UK who have experienced domestic violence.
Tel: 0808 2000 247 (National Domestic Abuse Helpline)

Provides information, advice and advocacy to people with housing problems.
Tel: 0808 800 4444

Winter Fuel Payment
Government-run information line providing information about the Winter Fuel Payment, guidance on reporting changes in circumstances, and a claim form.
Tel: 0800 731 0160
Textphone: 0800 731 0176