Answer the call if contacted by Test and Trace


People in Staffordshire are being urged to answer the call and follow the advice if contacted by NHS Test and Trace on 0300 013 5000.

Now lockdown measures have eased further and businesses such as pubs and hairdressers have reopened, residents are being asked to play their part and follow the NHS test and trace advice to prevent outbreaks of Covid-19 in Staffordshire.

The key test and trace advice is:

  • self-isolate and book a test immediately if you have Covid-19 symptoms; a new continuous cough, high temperature or the loss or change to your sense of smell or taste
  • if you test positive for the virus, you must alert the NHS to the people you have had close contact with for longer than 15 minutes and the places you have visited
  • if you are contacted by NHS Test and Trace because you have been in close contact with someone who has tested positive, you must self-isolate for 14 days, whether you have symptoms or not

Staffordshire County Council’s Deputy Leader and Cabinet Member for Health and Care, Alan White, said:

“We’re relying on everyone to play their part, particularly now lockdown is lifting and more businesses in Staffordshire are opening their doors to the public again.

“If you are contacted by the NHS on 0300 013 5000, please do not ignore the call or block the number. It is extremely important that you answer and follow the advice given to you by the contact tracers.”

Alan also stressed the importance of continued handwashing and social distancing in the battle against coronavirus.

He said: “When you’re out visiting shops and businesses, meeting friends in the pub or using public transport, it is vital that you continue to keep your distance–that’s two metres where possible and one metre plus where extra safety measures are in place, and make sure you wash your hands regularly while out and when you get home.”

Staffordshire County Council is working closely with Public Health England, the NHS and District and Borough Councils to manage any outbreaks and recently published its COVID-19 Local Outbreak Control Plan, which details the measures in place to swiftly identify, contain and stop any local outbreaks across the county.

A copy of the plan can be found on the county council’s website.

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