Covid-19 Impact Survey

Do you have experience of using health and social care services during the coronavirus pandemic? 

 Healthwatch Stoke-on-Trent and Healthwatch Staffordshire, the local independent champions for health and social care have worked with Together We’re Better including StokeonTrent City Council and Staffordshire County Council on a collaborative piece of work tdevise coronavirus impact survey, which asks members of the public about their experiences of health and social care services during the coronavirus pandemic. The survey largely focuses on coronavirus experiences, long-term health conditions, mental health and digital engagements.   

Coronavirus has led to unfamiliar changes to the way health and social care services provide care, for example, postponed or digital appointments, stricter hospital and care home protocols and a challenge to pharmacy medication distribution 

 We would like to hear public experiences from anyone living in Stoke-on-Trent and Staffordshire. Capturing and sharing the voice of the people will ensure that we are better equipped to understand the full impact that coronavirus has had on people’s lives. We in turn will inform health and social care providers constructively 

 Insightful health and social care experiences during the pandemic could include positive or negative experiences of:  

  • Usefulness of coronavirus information and advice 
  • Health and social care appointments 
  • Effectiveness of digital engagement  
  • Mental health support  
  • Emergency care 
  • The support for long-term health conditions  
  • Caring for others during isolation  

  Chief Officer of Healthwatch Stoke-on-Trent and Healthwatch Staffordshire, Simmy Akhtar said“We have worked in partnership with Together We’re Better which includes both Local Authorities to develop a survey which allows the public to share their health and care experiences during this global pandemic. Findings will inform their conversations about what worked well for the public, what did not work well, what could be better and how it could be better.”    

I would ask as many people as possible take this opportunity to share their experiences and ideas with us so that we can share this with health and social care leaders to support the provision of the right services in the right place for our local communities – services must meet needs as best as possible.” 

 Sir Neil McKay, Independent Chair of Together We’re Better, said: “We need to fully understand peoples’ experiences during the pandemic. During the lockdown, services have had to adapt at unprecedented pace. In some cases, we have done things that had been an aspiration because they became a necessity, and generally patients seemed to have been understanding of the need for change. 

 “As we move towards recovery it would be wrong to simply go back to doing things the “old” way without properly considering whether we have found new ways of doing things that could bring long-term benefits. I hope as many people as possible will tell us of their experiences.” 

 You can find the coronavirus impact survey here

  The findings of the survey will be published on Healthwatch Stoke-on-Trent and Healthwatch Staffordshire’s websites

 If you want to share your experience with us: 

For Stoke-on-Trent you can visit our feedback centre at  

Visit our contact us page 

Email us:  

Telephone: 01782 683080 
For Staffordshire you can visit our feedback centre at 

Visit our contact us page 

Email us: 

Telephone: 0800 051 8371 



5 Responses to “Covid-19 Impact Survey”

  1. Robert Bettley-Smith

    The local doctor (Naren Patel) was well organised and worked closely with the Parish Council to ensure supplies of medicines were delivered to those self isolating. I had no problems. The dentist resumed but after sanitizing on entering the building we had to wear gloves: I could see no sense in putting gloves on after sanitizing.

    • Karren

      Thank you for sharing your experience with us Robert.
      Good to hear you had no problems.

  2. Jean Rickerby

    After an unfortunate decision by doctor necessitated me seeing a cardiologist i had to fight them for 5 months to refer me and then i had to make all of the appointments myself .The cardiologist decided after numerous tests that i needed urgent open heart surgery sooner rather than later and have been told by the surgeon his list us 9 months long …Hopefully i will live long enough to get it , as my health is deteriating by the day.

  3. Janet

    Doctors surgery at Winshill well organised. Video consultations in place. Online services and information. Referals for hospital and physiotherapy made easy. Great care under these difficult times.


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