News

09.02.2021

Healthwatch Staffordshire Dental Care survey

Have you accessed Dental Services during the Coronavirus pandemic?

Healthwatch Staffordshire have devised a new survey about public experiences of dental services during the Coronavirus pandemic. We are asking people to share any experiences, communications, or feedback whether positive or negative.

Link to the survey Dental Care survey

In the wake of the Covid-19 pandemic we have experienced major changes in the way dental services operate and dental care is given. All dental surgeries closed in March 2020 due to the Coronavirus pandemic necessitating a national lockdown leaving patients unable to access face to face treatment and only able to access remote consultations.

Residents have told us how they have experienced difficulties accessing emergency dental care sometimes waiting weeks for treatment.

People are invited to complete the survey which is focused on accessing dental services in Staffordshire during the Covid-19 pandemic and can include items such as:

  • Accessing appointments
  • Communication with dental staff and receptionists
  • Signposting for emergency care
  • Waiting times
  • Receiving the care needed
  • Support for vulnerable people

Coronavirus has led to unfamiliar changes to healthcare and the NHS, with regular services replaced with digital services and dental services switching to remote consultations, triaging, and strict risk assessments prioritising those most in need.

Capturing and sharing the voice of the people will ensure that we are better equipped to understand the full impact that coronavirus has had on people’s lives and what could be better. We in turn will inform health services about what could be better and how this pandemic has impacted people’s healthcare.

The Dental Care survey can be accessed below.

Healthwatch Staffordshire Dental Care Survey

3 Responses to “Healthwatch Staffordshire Dental Care survey”

  1. sue dallison

    I am a social prescriber and a client of mine aged over 80 needed to access dental services in order to have tooth removed. She has injections for osteoporosis so the timing of the extraction was crucial. Initially referred to Burton hospital and when nothing was forthcoming her local NHS dentist in Uttoxeter offered to do the work.
    This dentist immediately spotted a lesion on her forehead which had been see by her local GP 10 months earlier but not removed due to covid restrictions. Creams had been prescribed instead. Her dentist was concerned and photographed the lesion and immediately sent the photograph and referred the patient to maxo-facial dept at Queens hospital. The lady received an appointment for this week. She was extremely impressed by her dentist and very grateful to him. She has also been seen several times following the extraction to ensure she was healing well.

    Reply
  2. sue dallison

    I am a social prescriber and a client of mine aged over 80 needed to access dental services in order to have tooth removed. She has injections for osteoporosis so the timing of the extraction was crucial. Initially referred to Burton hospital and when nothing was forthcoming her local NHS dentist in Uttoxeter offered to do the work.
    This dentist immediately spotted a lesion on her forehead which had been see by her local GP 10 months earlier but not removed due to covid restrictions. Creams had been prescribed instead. Her dentist was concerned and photographed the lesion and immediately sent the photograph and referred the patient to maxo-facial dept at Queens hospital. The lady received an appointment for this week. She was extremely impressed by her dentist and very grateful to him. She has also been seen several times following the extraction to ensure she was healing well.

    Reply
    • Karren

      Thank you for your feedback Sue!
      It’s good to hear about the experience of your client and we are delighted she has had a positive experience.
      Best wishes

      Reply

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