Right care, right place, right time: Integrated Care Coordination for Urgent Care Service for Staffordshire & Stoke-on-Trent
The Integrated Care Coordination (ICC) for Urgent Care Service is working with partners across Staffordshire and Stoke-on-Trent to deliver a key ambition of the NHS 10 Year Plan to shift care away from hospitals into the community.
Via a single point of access, the ICC supports health and social care registered professionals to manage the escalation of patients aged 18+ with urgent and complex needs in their homes to access the right care in the right place and at the right time.
Calls are clinically triaged, and a referral is made to community services if deemed appropriate. These services include Community Nursing, Community Rapid Intervention Service (CRIS), First Contact and Front Door Social Care and specialist community teams.
The service, provided by Midlands Partnership University NHS Foundation Trust (MPFT), works with a range of partners across the health and social care system, including acute providers, primary care, the voluntary sector, care homes and hospices across the county. It works particularly closely with West Midlands Ambulance Service (WMAS) to support with 999 calls deemed not to be life-threatening by WMAS.
By diverting patients away from unnecessary hospital admissions, vital resources are being freed up in acute care and in reduced ambulance conveyances.
Podcast
The latest edition of The MPFT Podcast focuses on the work of the ICC and how it is delivering on the NHS 10 Year Plan.
You can watch the episode via the MPFT YouTube channel at The MPFT Podcast: Integrated Care Coordination for Urgent Care Service
Alternatively you can listen at Integrated Care Coordination for Urgent Care Service (spotify.com) or wherever you listen to podcasts.
Case study
A gentleman in his 80s had a serious fall at home that required hospital care via ambulance. His wife, in her 90s, was not safe to be left at home due to cognitive impairment and poor mobility and had no care in place and no local family to support. The ICC arranged for an immediate social care referral and an assessment was completed within 30 minutes. A step-up bed was swiftly arranged for the lady at Haywood Hospital following liaison between the paramedic, ICC and clinicians – showcasing speedy joint working in addressing a complex and time-sensitive issue.
Health and social care professionals, alongside carers and GP practice staff can contact the ICC for Urgent Care 24/7 on 0300 123 0983.
