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Gordon Street Surgery

Rated by Anonymous
23rd February 2021

Waited 7 days for repeat prescription.

Ordered prescription online. With the current covid situation I waited 5days and rang the surgery and when I eventually got through was told they were waiting for a Doctor to approve it but hopefully it would be done by the evening. Hopefully??....... not good enough when running out of medication! I rang again the next day and after another long wait was told much the same thing ! I rang my usual pharmacy but they said their hands
were tied as they couldn't get through to speak to a Doctor either. After a lot of anxiety and time I finally got my medication after a 7 day wait.
I don't think I am the only patient to dread having to contact the Doctor's surgery.
In all fairness to the reception staff they were very respectful to me and it seemed they were in an impossible position.
Regarding coronavirus husband and myself were contacted by the surgery ,given a date for Pirelli stadium and received our vaccine 3 weeks ago...... which was brilliant! Thank you .

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